The data controller is Petrom Marketing S.R.L. for both its websites www.omv.ro and also www.petrom.ro (generally referred to herein as OMV Petrom).
If you have any questions regarding the processing of your data with respect to OMV Petrom Marketing SRL, please contact:
Data Protection Officer
22 Coralilor Street, District 1
013329 Bucharest, Romania
Phone: +40 (372) 4 83540
We process among others the following data:
• Browser type and version
• Information that the user is providing while filling in a contact form
Moreover, we are processing as well master data (e.g. name, address, contact information), billing information (e.g. billing details, bank data), documentation data (e.g. notifications and emails), and data in order to comply with legal requirements.
We process personal data that we receive from you (or your employer) in the context of a business relationship or the initiation of a business relationship or record in the context of legitimate interests. In addition, we process data that we legitimately obtain from publicly available sources (e.g. commercial register, land register, media).
While operating this website, we collect certain data ("personal data") that may refer to identified natural persons or identifiable natural persons, which are directly provided by the users of this website by filling in forms (e.g. name, first name, postal address, e-mail address, telephone number) or indirectly by visiting the website (e.g. IP-address).
In order to inform a broad audience on OMV Petrom´s activities, we are using social media sharing buttons of different social media operators, mentioned below. The responsibility for an operation of these services in a manner that is compliant with data protection laws lies with the respective operator. OMV Petrom is only responsible for data collection and transfer to the plugin operator.
A sharing-button is an automated integration of buttons, which contain a link and click event related to the respective service.
The integration of these sharing buttons takes place for Facebook, WhatsApp, Twitter and LinkedIn by using a so-called two-click solution. This is ensuring a higher standard of data protection due to the absence of data transfer to social media operators up to the point in which the respective button is clicked and login data provided by the user to share the post or the user is already logged in when clicking the button.
Moreover, OMV Petrom is operating profiles and fan pages on social media as for example, Facebook, Instagram, Twitter, YouTube, LinkedIn.
More information on the purpose and scope of processing of personal data by the social media operator as well as on your rights and possibilities to change settings regarding privacy, please consult the privacy policies of the respective social media operator.
Please be aware that personal data processing takes also place in case you are clicking on the links below.
Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, (“Facebook“) is operating its social media button on our website.
With regards to the fanpage, Facebook is providing statistics on visitors and is transferring them to the operator of the fanpage in an anonymized way. Facebook is collecting the following data via the setting of Cookies on the computer or another device with access to internet that is accessing the fanpage, independently from the fact that you dispose over a Facebook profile or not: Age, gender, location, language, and point in time of access, liking of an account and post.
OMV Petrom can access information on who has interacted when with which post on the OMV Petrom fanpage or posted something on his/her own.
OMV Petrom is using Facebook Pixel on its website for the purpose of analyzing, optimization and economical running of our online presence.
The Facebook pixel enables Facebook to determine visitors of OMV Petrom´s online presence as target group for advertisements, so called “Facebook-Ads”. In order to show Facebook-Ads only to those Facebook users who are interested in our online presence or who show certain characteristics, e.g. interest in certain topics or products, which are determined by the websites visited, OMV Petrom is transmitting these characteristics to Facebook (so called “Custom Audiences”). By using the Facebook-Pixel, OMV Petrom assures that Facebook-Ads are in line with the potential interest of a user and are not irritating. The Facebook enables OMV Petrom to analyses Facebook-Ads concerning statistic and the performance of market research. This happens e.g. by analyzing whether a user has been redirected to an OMV Petrom website after the click on a Facebook-Ad.
The objection to the collection and usage of your data for the purpose of displaying Facebook-Ads is possible any time.
In order to set which ads are displayed to you while using Facebook, you may change the settings regarding ads based on usage (These settings will apply to all your devices.
General information on Facebook-Ads can be found here:
Special information on the Facebook-Pixel can be found here:
Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA, a subsidiary of Facebook Inc., (“Instagram”) is providing statistics on the activity, content and target group visitors and is transferring them to the operator of the profile. Thereby, interactions, such as profile visits, website-clicks and conversation are visible.
Moreover, it can be assessed how many visitors watch our content (posts, stories and promotions) and where they found us. Additionally, data on subscribers and the target group is collected as well as on the growth rate of subscribers. Instagram is administering the mailbox by using the messaging tool; it sorts queries according to relevance of customers and date of receipt.
Instagram is setting Cookies on the computer or another device with access to internet that is accessing the OMV Petrom profile, whether or not you are disposing over a profile on Instagram.
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07
Ireland, is operating its social media button of the micro-blogging service “Twitter” on our website.
Each Tweet in the Twitter Feed on our website may directly be replied to, shared or liked. If you choose to interact with these functions, you will connect to Twitter.com, who may collect your IP-address, web browser user agent, set Cookies on your browser and monitor how you interact with the widget. In case you are logged in to Twitter, it will correlate your action within the widget (e.g. liking) with your Twitter account.
Twitter is providing statistics on how often each Tweet has been seen, related to, retweeted or favored by Twitter users, highlights the most powerful tweets and makes influencer of the network of the owner of the Twitter account visible. Moreover, the growth rate, interests and demographic data, e.g. language, gender, location, education, civil status, consumer habits, lifestyle and usage of mobile devices of OMV follower are collected and transmitted to the Twitter account owner.
Twitter is setting Cookies on the computer or another device with access to internet that is accessing the OMV Petrom profile, whether or not you are disposing over a Twitter account.
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, (“LinkedIn”), is operating its social media button on our website.
With regards to the LinkedIn profile, OMV Petrom is provided with statistics on visitors via aggregated data on their location, skills, influencer they are following and content, which they deal with the most on LinkedIn.
LinkedIn is setting Cookies on the computer or another device with access to internet that is accessing the OMV profile, whether or not you are disposing over a LinkedIn profile.
The Messaging service provider WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, (“WhatsApp”) is operating its social media button on our website.
WhatsApp is setting Cookies on the computer or another device with access to internet that is trying to share the information of OMV Petrom´s website via WhatsApp, whether or not you are disposing over a WhatsApp account.
„YouTube“ a subsidiary of Google Inc. with a seat at Google Ireland Limited in Gordon House, Barrow Street, Dublin 4, Ireland, is operating a video platform from which OMV is integrating videos on its own website.
YouTube is providing statistics on visitors via aggregated demographic data on their location, age, gender, which videos are viewed for how long and from which device, while doing so, it is also collected from which website with the embedded YouTube videos, visitors have been forwarded to YouTube or if they searched directly on YouTube etc. This data is transmitted to the YouTube profile owner.
YouTube is setting Cookies on the computer or another device with access to internet that is accessing the OMV channel, whether or not you are disposing over a Google account.
OMV Petrom is using a wide range of services provided by Google Ireland Limited, Barrow Street. Dublin 4, Ireland, which is also processing data on behalf of OMV according to Art. 28 GDPR. The purpose and scope are described in detail in the following.
The data collected by Google are assessed on OMV Petrom´s behalf in order to analyse how our website is used. According to Google, the (anonymized) IP-address transmitted by your browser is not merged with other Google data. A merger can only happen in case the IP-address is not transmitted in an anonymous way and you are logged into your Google account.
Google Analytics is used on the OMV Petrom website to evaluate the use of our website as well as to optimize our online presence. For this purpose, Google is using Cookies. The information generated by the cookie about the use of the website such as browser type/version, operating system, the previously visited page, IP-address, time of the server request are usually transferred to a Google server and stored there.
OMV Petrom use Google Ads to collects data about your activities that does not personally or directly identify you when you visit our website or other websites and online services where we display advertisements. This information may include the content you view, the date and time when viewing this content, the products you purchase, or your location information associated with your IP address. We collect information about where you saw the ads we serve you and what ads you clicked on. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting").
OMV Petrom uses Google Tag Manager as a tool to administer websites tags on a dashboard. Tags are used for tracking in online marketing. The Tag Manager itself is a cookie-less domain and does not process any personal data, as it is only used to manage other Google Marketing services in our online offering. The Tag manager ensures the triggering of other tags, which may collect data. However, the Tag Manager is not accessing these data. In case there has been a deactivation on domain or cookie level, the deactivation remains for all tracking tags, which are implemented via the Tag Manager.
OMV Petrom is using Google reCAPTCHA in order to assess for the sake of security of our website, whether you are a human and no robot or other spam software. Google evaluates this according to the following data: IP-address of the terminal device, the website visited by you, on which the reCAPTCHA is integrated in, date and duration of visit, browser, operating system, language settings, java script objects and Google account in case you hold such an account and you are logged in at the same time as you visit our website, movement of mouse over the reCAPTCHA field.
OMV Petrom uses Google Doubleclick for the purpose of analyzing, optimizing and the economically operating our online offering by displaying you advertisements across multiple websites. This is done by using a pseudonymous identification number (pID), which is assigned to your browser. This pID enables the service to recognize which ads have already been displayed on you device and which ads have been viewed. The cookies, which are used for this purpose, do not contain any personal data.
OMV Petrom is using Google Fonts because they are web optimized and save data volume. This leads to a shorter loading time of the website and a consistent look on all terminal devices and common browsers. When using Google Fonts, your IP-address, language settings, screen resolution and type of browser is transmitted to Google. It is not entirely transparent whether these data are also stored. Apart from this uncertainty, Google is able to rate the popularity of fonts due to the collected usage data. The results are published on Google´s internal analytics pages, e.g. Google Analytics.
More information on Google Fonts can be found here:
|Cookie name||Purpose||Developer||Retention period||Domain|
|__(ID)||Ensures the functionality and usability of the page and is used to track errors.||1 hour||www.petrom.ro|
|__ZEHIC||Ensures the functionality and usability of the page and is used to track errors.||4 minutes||www.petrom.ro|
Statistics cookies collect information about how websites are used to improve their attractiveness, content and functionality. A use takes place only with your consent and only as long as you have not deactivated the respective cookie.
|Cookie name||Purpose||Developer||Retention period||Domain|
|_clsk||Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant.||Microsoft||1 day||petrom.ro|
|_ga||Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant.||1 year||petrom.ro|
|_ga_(GA4-ID)||Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant.||1 year||petrom.ro|
Marketing cookies come from external advertising companies and are used to collect information about the websites visited by the user. A use takes place only with your consent and only as long as you have not deactivated the respective cookie.
|Cookie name||Purpose||Developer||Retention period||Domain|
|_clck||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft||12 months||petrom.ro|
|_fbc||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Session||www.petrom.ro|
|_fbp||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||3 months||petrom.ro|
|_gcl_au||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||3 months||petrom.ro|
|_gcl_aw||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Session||www.petrom.ro|
|_uetsid||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft Bing||1 day||petrom.ro|
|_uetvid||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft Bing||1 year||petrom.ro|
|AnalyticsSyncHistory||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||1 month||linkedin.com|
|ANONCHK||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft||10 minutes||c.clarity.ms|
|bcookie||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||12 months||linkedin.com|
|bscookie||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||12 months||www.linkedin.com|
|CLID||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft||12 months||www.clarity.ms|
|IDE||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||1 year||doubleclick.net|
|li_gc||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||6 months||linkedin.com|
|li_sugr||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||3 months||linkedin.com|
|lidc||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||1 day||linkedin.com|
|MR||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft||1 week||c.clarity.ms|
|MUID||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Bing||1 year||clarity.ms|
|NID||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||www.google.com|
|SM||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft||Session||c.clarity.ms|
|SRM_B||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||Microsoft||1 year||c.bing.com|
|UserMatchHistory||Registers a unique ID that identifies and recognizes the user. Used for targeted advertising.||1 month||linkedin.com|
While hosting our website, all data related to operating our website are stored. This is necessary in order to make the operation of the website possible. Thus, all data are processed on the basis of our legitimate interests according to Art. 6 para 1 lit. f GDPR to optimize our website.
Due to technical reasons, in particular in order to guarantee a functioning and secure web presence, we are processing technical necessary data on accesses on our website in so-called server-log-files. Your browser is transmitting those automatically to us.
The following data are collected:
• Website visited
• Browser type and version
• Operating system
• Websites you visited before ours
• Hostname of the accessing computers
• Time of server request
• Amount of data sent
This data are not connected to natural person and are only used for evaluation and improvement of our website. These data are only transmitted to our Website provider. A connection or aggregation of these data with other data sources does not take place. In case our website is used in an illegal way, we reserve the right to examine the data subsequently. The processing of data is based on our legitimate interest according to Art. 6 para 1 lit. f GDPR to provide for a technical flawless presentation and optimization of our website.
Data are deleted after fulfilling the purpose, normally within a few days, in case there is no need to store data as evidence. In this case, data will be stored until the issue is finally resolved.
We will process your personal data, such as name and surname, email address, telephone number and any other information or details you may provide us with in the correspondence, in order to address and answer your queries, complaints or requests, depending on the communication channel you are contacting us. The processing is based on our legitimate interest, allowing us to provide answers to your queries, complaints or requests. However, if you do not provide your personal data, we are unable to answer your inquiries, requests or complaints.
We will process personal data collected from you by filling in participation forms on our website or similar forms to organize promotional campaigns and/or contests or to award prizes to the winners of promotional campaigns, as well as to analyse the effectiveness of our promotional campaigns. Your participation to such promotional campaigns and/or contests is voluntary. Therefore, it is your choice to decide whether to offer us personal data, by filling in participation forms on our website or similar forms as provided by the rules of the respective promotional campaigns or contests.
This processing is based on various legal grounds applicable depending on the context of the respective game/promotional campaign, these being legitimate interest and also executing the agreement with you, as well as in some cases, consent is also applied as a base of processing. However, if you do not provide us with your personal data, it is not possible to participate in promotional games and raffles.
More details on personal data processing of the respective promotional game/campaign/ contest are stated in the respective terms and conditions.
We will process personal data to inform you about our products and services, promotional offers and for newsletter subscription. As a general rule, such personal data will be processed for direct marketing purposes only based on your prior expressed consent to receive such communication and by using the communication channels (e.g. email, sms, etc) you agreed with upon providing your consent. However, insofar you have provided us with your email address on the occasion of purchasing a product or service from us, we may use the email address, in compliance with the legal provisions in force allowing us to present you our commercial communications regarding similar products or services, based on our legitimate interest in this respect; in such a case, upon obtaining the email address from you and subsequently, for each marketing message we may send you, we will provide you with the option to oppose to such utilization of the email address (unsubscribe). However, if you do not provide us with your personal data, it is not possible to receive about our products and services. The revocation of your consent to receive the newsletter is possible any time by using the opt-out option, which can be found in the newsletter/ communication or via firstname.lastname@example.org
We will process your personal data when you decide to participate to our surveys or market studies, customer satisfaction inquiries or when you provide feedback on our products and services. Such personal data will be processed for the above purpose based on your consent and also having in view our legitimate interest to help us understand the customers’ needs and expectations about our products and services.
Your participation to such surveys or market studies is voluntary. Therefore, it is your choice to decide whether to offer us personal data (such as name and surname, information regarding your preferences and shopping habits or other personal data that you may offer to provide), by filling in participation forms on our website or similar forms as provided by the respective surveys or studies.
However, if you do not provide us with your personal data (when required), it is not possible to participate in such surveys or studies.
We will process your personal data, such as name and surname, position in the company, email address, telephone number, experience, qualifications, signature, etc. provided in order to conclude and execute the contract with you or with the company whose representative / contact person you are. At the same time, during the contractual relationship we communicate with you to ensure the smooth running of the business relationship
We will process personal data collected from you by filling in the evaluation of third parties forms (mostly legal entities: potential contractors, business partners, big clients and sponsorships beneficiaries) such as general identification data (name and surname), labor related data (job / position data; organization (company/division/department)), profession / education data (professional background), contact data (telephone number/fax number), personal features related data (image/photo), disciplinary/administrative/contravention data (contraventions, criminal record), litigation data (litigation/execution file data), to determine the compliance risks that could emerge from a possible business relationship with you. Based on this analysis prevention, mitigation and treatment measures could be recommended. The checks are based on available public information.
This processing is based on our legitimate interest that ensures the identification of potential compliance risks that could emerge from a possible relationship with these third parties
We only transfer your data restrictively.
For reaching the purposes described above, OMV Petrom uses the services of various contractors.
Some of them are controllers on their own, other contractors have the quality of processors in connection with your personal data.
Other contractors are third parties who are not intended to process the data but may have access to it upon fulfilling their tasks or interacting with OMV Petrom, such as technical maintenance companies, financial or legal auditors.
Thus, the personal data indicated above may also be made available or submitted to third parties in the following situations:
(i) public authorities, auditors or institutions competent to exercise inspections on the OMV Petrom’s business or assets, which ask OMV Petrom to provide information, by virtue of the latter’ s legal obligations to comply with a legal requirement or to protect the rights and assets of our company or other entities or people, such as courts of law;
(ii) to third parties acquisitors, insofar the business of the company would be (totally or partially) transferred and the data subjects’ data would be part of the assets representing the object of the transaction.
Further on, for the processing purposes set out above, we may share your personal data with the companies from the OMV /Petrom group, companies which will be under the OMV Petrom’ s instructions in what concerns the processing of your personal data.
Hence, with a view to details, in order to achieve the above under point III stated purposes your data may be shared with the following types of recipients:
• Technical maintenance companies;
• Auditors and inspectors;
• Authorities and courts;
• Analysts and search engine operators;
• Call centre service providers;
• Advertising and social media agencies;
• Operator of social media platforms;
• Web analytics services;
• Provider of surveys or market surveys / customer inquiries;
• Acquirer of parts of the business to OMV if your data is part of the acquired assets;
• OMV Group companies;
• Petrol station partners
In the context of the operations described above, your personal data may be transferred abroad to states in the European Union (“EU”) or European Economic Area (the “EEA”).
We hereby inform you that any transfer performed by OMV Petrom in an EU or EEA Member State will observe the legal requirements laid down by the GDPR. As part of the data processing described above, transmission of personal data to recipients in countries outside the European Union (so-called third countries) may take place. We only transfer your data to (i) countries for which the EU Commission has determined that they provide an adequate level of data protectionâ or (ii) in other cases, we take measures to ensure that the respective recipient provides an adequate level of data protection (in particular by concluding EU Standard Contractual Clauses).
For more details on the countries to which personal data are subject to transfer abroad, please contact email@example.com
We process your personal data as long as reasonably necessary to achieve the above mentioned purposes and in addition, in accordance with the legal obligations for storage and documentation, which result, among others, from the relevant laws or for asserting, exercising or defending legal claims.
Generally, your data will be deleted after withdrawing your consent or successfully claiming rights in respect to the processing of your data (like objection, erasure). Therefore, processing of a possible application procedure needs to be completed and provided that the storage of data is not necessary to fulfill a legal obligation or to assert, exercise or defend legal claims. Further processing will only take place if you have expressly consented to the further use of your data or if we have the legitimacy to further process the data under the permission of applicable laws.
Instead of deleting your data, it is possible that the data may be made anonymized. In this case, any personal reference will irretrievably be removed, which is why the deletion obligations under data protection law also cease to apply. In this case, the restoring of personal data reference is not possible anymore.
All personal data processing presented herein refers exclusively to persons that are at least 18 years old. The use of the systems, as well as the results of the processing is conditioned for children between 14 and 18 years by the approval of the parents/ tutors and forbidden to children under 14 years except where the consent of their parents/tutors was attained. In case despite our reasonable efforts to prevent it, such processing occurs, we will cease it upon noticing the fact that the users are under the age mentioned above.
OMV Petrom hereby informs you that it constantly evaluates and upgrades the security measures implemented as to ensure a secure personal data processing.
Within the context of personal data processing, you benefit of the following rights:
you have the right to obtain a confirmation whether or not your personal data are being processed, and, if affirmative, to have access to the type of personal data and to the conditions of processing, by addressing a request in this respect to the data controller;
you have the possibility to request, by sending a request in this respect to the data controller, the rectification of inaccurate personal data, the supplementation of incomplete data or the erasure of your personal data in case (i) the data are no longer needed for their original purpose (and no new lawful purpose exists), (ii) the lawful basis for the processing is the data subject's consent, the data subject withdraws that consent, and no other lawful ground exists, (iii) the data subject exercises the right to object and the controller has no overriding grounds for continuing the processing, (iv) the data have been processed unlawfully, (v) erasure is necessary for compliance with EU law or Romanian law, or (vi) the data were collected in connection with the informational society services offered to children (if the case), where specific requirements regarding consent are applicable;
you have the right to obtain the restriction of processing in cases where: (i) you consider that the processed personal data are inaccurate, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful, however you don’t want us to erase your personal data, but to restrict the use of data; (iii) in case the data controller no longer needs your personal data for the above-mentioned purposes, but you are requiring the data for establishing, exercising or defending a legal claim or (iv) you have objected to processing pending the verification whether the legitimate grounds of the data controller override those of the data subject;
for processing, when the processing is based on consent and you have prior granted such consent, without affecting the lawfulness of processing undertaken until the withdrawal of consent;
to the data processing on grounds relating to your particular situation, when the processing is based on legitimate interest and to object at any moment to the data processing for direct marketing purposes, including profiling;
, which produces legal effects concerning the data subject or similarly affects the data subject in a significant manner;
, meaning the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and the right to transfer those data to another data controller, if the processing is based on your consent or the performance of a contract and is undertaken by using automatic means;
with the Data Protection Authority and .
The exercising of the above rights may be performed at any time.
If the processing of your personal data is based on our legitimate interest, you have the right, to object any time to the processing of your data for reasons arising out of the particular situation; this applies in particular to the processing of data for the purpose of direct marketing.
If the processing of your data is based on your consent, you have the right to withdraw the consent at any time with future effect. Such withdrawal shall not affect the lawfulness of the data processing up to the date of withdrawal.
In order to exercise the aforementioned rights, please contact us via the contact details stated above in point I. or use the Data Protection Rights Form available on this website in the Data Protection section.
If you believe that our processing of your data is violating applicable data protection laws or if your privacy rights have otherwise been violated, please contact us using the contact details provided in point I above. In this way, we get to know and understand your concerns and can respond accordingly. You also have the right to file a complaint with the national competent data protection authority. In Romania it is the National Supervisory Authority for Personal Data Processing (ANSPDCP) -